Online physio
Online physiotherapy for musculoskeletal (MSK) injuries and sports injuries

PhysioFast Online Website Terms and Conditions

This page contains information regarding terms and conditions for the use of  

Information about PhysioFast Online and Relevant Terms

This website is provided and operated by PhysioFit Online Ltd, a UK Registered company: The Practice, Cyder House, Brighton Road, Horsham, West Sussex, RH13 6PP. Company registration number is 10523084 

If you have any questions regarding this website, our operations or products and services then please contact us at the above address or via

References to “website”, “site”, “App” or Application” means the PhysioFast Online website, and all products and services and associated websites and terms which are a part of or can be accessed via this website.

By agreeing to these terms and conditions you also agree to the terms set out in the Privacy Policy which can be found at:

Accessing Our Site

Access to and use of this PhysioFast Online website is permitted and licensed subject to the terms and conditions set out below. We reserve the right to withdraw or amend these terms and conditions, including any service we provide, without notice at any time. It is your responsibility to regularly check and to ensure compliance with these terms as they are legally binding on you. We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, PhysioFast Online may restrict access to some parts of our site, or our entire site, or limit access to users who have registered with us. Your access to and use of this website may be terminated by us by notice with immediate effect at any time and for any reasons or no reason.    

Web Site Changes

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to any products or services, or close them indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Legal notice and disclaimer:

  1. PhysioFit Online  Ltd provides a variety of services which can be accessed through this website. By accessing any part of the website, or by submitting data online to PhysioFit Online Ltd, you accept this legal notice in full and agree to comply and remain bound by these Terms. If you do disagree or do not accept compliance with these legal terms in full, you must leave the website or any microsite, subdomain or other website address operated by us, immediately and must not submit any data to us online.
  2. PhysioFit Online Ltd provides you with access to self-employed, fully qualified chartered physiotherapists for the purpose of delivering physiotherapy services via the PhysioFast Online web site. The contractual agreement for treatment is between the specific physiotherapist undertaking your physiotherapy session and you. In respect of a physiotherapy session, any diagnosis and subsequent treatment that may be given by such an independent, self-employed physiotherapist, PhysioFit Online Ltd cannot be held liable for any claim arising from the outcome of that physiotherapy session
  3. Self-employed physiotherapist registered with PhysioFit Online Ltd are fully ensured through their own professional services provider. PhysioFit Online Ltd ensure that all physiotherapists are insured when registering with the company and will perform an audit once per year to ensure premiums have been maintained. PhysioFit Online Ltd accept no responsibility if, for whatever reason, an insurance premium for a registered therapist lapses.
  4. PhysioFit Online Ltd may review and change this legal notice at any time by updating this web page. You should check the website from time to time to review the current legal notice, because it is binding on you. Certain parts of this legal notice may be superseded at any time by expressly designated legal notices or terms.
  5. Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland. PhysioFit Online Ltd makes no representation that any information, product or service referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this website from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
  6. This website is for information only. PhysioFit Online Ltd has used reasonable care and skill in compiling the content of this website but makes no warranty as to the accuracy or applicability of any information on this website and cannot accept liability for any errors or omissions. From time to time you may see information or references to medical or health information and services. Information contained in this website is for information purposes only and is no substitute for proper medical diagnosis or treatment and you should consult your physiotherapist or doctor if you have any questions or concerns relating to your health or in connection with any medical condition.
  7. PhysioFit Online Ltd shall not be liable to any person for any loss or damage that may arise from the use of the website or any of the information contained in any of the materials on this website. The information contained in any such materials is not intended nor implied to be a substitute for professional medical advice nor is it intended to be for medical diagnosis or treatment, whether by medical practitioners or physiotherapy practitioners.
  8. Material appearing on this website may include advertising and other material submitted by parties other than PhysioFit Online Ltd ("third parties") and this website will provide links to other websites operated by third parties. It is the responsibility of third parties to ensure that such material and such websites comply with all relevant laws and regulations, both within the UK and elsewhere. To the full extent permissible by law, PhysioFit Online Ltd disclaims all responsibility for any error, omission or inaccuracy in such material or any failure to comply with the relevant laws or regulations.
  9. PhysioFit Online Ltd expressly excludes all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity, all liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
  10. In no event shall our total liability to you for any one event or series of related events exceed the sum of 120% of the total amount paid by you for the services giving rise to the liability in the 12 months preceding the first incident out of which the liability arose. 
  11. These exclusions of liability will not apply to any damages arising from death or personal injury caused by the negligence of PhysioFit Online Ltd contracted physiotherapists nor PhysioFit Online Ltd's liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
  12. These terms and conditions, together with those incorporated or referred to herein constitute the entire agreement between us relating to the subject matter hereof, and supersede any prior understandings or agreements (whether oral or written) regarding the subject matter.
  13. This notice and disclaimer is governed by and construed in accordance with English Law. If any part of this notice and disclaimer is deemed unlawful, void or for any reason unenforceable then that part will be deemed severable from the whole and will not affect the validity and enforceability of the remaining parts.

If you require any further information please contact us at the address shown above
Bookings and Appointments via this Website

These are the terms on which We will accept bookings for appointments made via the site. You are responsible and must ensure that the booking details on any booking and as entered onto the site are complete and accurate before you submit the booking. If you think that there is a mistake or changes are required, please make the edits required using the website or contact Us immediately.

When you submit a Booking to Us, this does not mean that your Booking is accepted. Our acceptance of any Booking will take place when you receive an acknowledgement and confirmation from PhysioFast Online.

PhysioFit Online Ltd reserves the right to exclude any person from using its services at any time and for any reason. If you have been excluded from making appointments by PhysioFit Online Ltd you will not be able to make a booking.

Your Booking will become binding on you when We issue you with a written acceptance of a Booking (via email) at which point a contract will come into existence between you and your assigned physiotherapist.

PhysioFit Online Ltd does not warrant or guarantee that all Services listed or advertised may be available at all times. We reserve the right to withdraw or amend any services which may be available via this site.

Changes to a Booking or Terms

We may revise the terms of an Booking from time to time in the following circumstances:
      a. changes in how We accept payment from you; 
      b. changes in relevant laws and regulatory requirements; 
      c. changes to the Services which are provided.

Fees and Payment

Fees for the Services will be set out in Our Fees list in force at the time We confirm your Booking. Our prices may change at any time, but price changes will not affect Bookings that We have confirmed with you. Payment is made in advance at the time of booking.

Your Rights to Cancel or Reschedule Your Appointment

Unless otherwise specified in your booking confirmation, the cancellation policy applies

If There is a Problem with the Services Provided

In the unlikely event that there is any problem with the Services provided through PhysioFit Online Ltd please contact Us and tell Us as soon as reasonably possible.

As a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

All content on this website ©2018 PhysioFast Online or used under licence. This website is protected by copyright. It is published by PhysioFit Online and may not be reproduced other than when downloaded and viewed on a single device for private use only. It is not to be otherwise reproduced or transmitted or made available on a network without the prior written consent of PhysioFast Online Ltd. All other rights reserved

Terms & Conditions