Find answers to the most common questions around PhysioFast Online Services and the benefits of physiotherapy in general
Quality is high. All physios are chartered physiotherapists registered with both the Health and Care Professions Council (the HCPC), and the Chartered Society of Physiotherapists, the industry trade body, equivalent to the General Medical Council (the GMC) for Doctors.
The Physiotherapists at PFO have been chosen due to their clinical experience in musculoskeletal conditions gained from the NHS, private practice or from a variety of sports therapy settings. All our Physios require a minimum 3 years of experience of providing physiotherapy care in the specialist MSK area. .
To become a chartered (qualified) physiotherapist, you need to hold a physiotherapy degree approved by the Health & Care Professions Council (HCPC) and be registered with the HCPC, very similar to a doctor being registered with the UK General Medical Council (GMC). Most Chartered Physios also join the trade body the Chartered Society for Physiotherapists where they get the latest news on best practices and continuous training.
Chartered Physiotherapists help people affected by injury, illness or disability recover through movement and exercise, education and advice.
They maintain health for people of all ages, helping patients to manage pain and prevent disease.
The profession helps to encourage development and facilitate recovery, enabling people to stay in work with the overall goal of helping them to remain independent for as long as possible in later life.
Physiotherapy is a science-based profession and takes a ‘whole person’ approach to health and wellbeing, which often includes the patient’s general lifestyle. Chartered Physiotherapists help people affected by injury, illness or disability recover through movement and exercise, education and advice.
At the core is the patient’s involvement in their own care, through education, awareness, empowerment and participation in their treatment.
You can benefit from physiotherapy at any time in your life. Physiotherapy helps with back pain or sudden injury, managing long-term medical condition such as asthma, and in preparing for childbirth or a sporting event.
We treat all types of muscle, tendon and joint injuries and conditions. Our physiotherapists use their experience, knowledge and skills to improve a wide range of conditions associated with different systems of the body such as:
Headache | Neck Pain | Shoulder Pain Elbow problems | Wrist Pain | Back Pain Low Back Pain | Sciatica | Hip Pain Knee Pain | Ankle Pain | Foot pain Ligament injuries | Muscle Injuries Tendinopathies | Osteoarthritis
We also provide Pre/Post-operative care in preparation for Orthopaedic surgery or for rehabilitation afterwards |Treatment for persistent pain | Advice on starting or progressing an exercise regime
Our Physiotherapists provide the highest level of expert treatment and sports specific rehabilitation available aimed at keeping you on your training schedule where possible.
We can help and advise all kinds of people from high level competing athletes to runners & joggers, football and rugby players, recreational golfers, weekend warriors and the everyday folk in between who want to get active!.
No, that is not necessary if you are paying for treatment yourself.
You will then receive email and text confirmation of you appointment, along with automated reminders as you get closer to the appointment time.
Payment is taken at the same time you make your booking. We accept all major credit cards such as Visa and Mastercard plus all debit cards.
Yes, payments are secure. We use an encrypted payment service provider for your protection.
General appointments are ideal for most conditions and we recommend 45 minutes for 1st time appointments, 30 minutes for follow-on sessions if required. That's typically all that's needed to keep you on the road to recovery with your personal treatment plan.
Completing the very short questionnaire when booking the initoial assessment helps our qualified physiotherapists to prepare for your session. The answers you give will also help us monitor something we call 'Treatment Outcomes' - how effective the treatment has been and whether a change in treatment is required.
PFO does not advise and treat children at present, if you are concerned please go and see your GP. We can assess and treat you if you are over 18 years old and note that only a person over 18 can make a booking
If you are 18 years and over, there are no restrictions
At PFO, all treatment follows the service quality requirements of the NHS, following their 'Gold Standard' best practice for evidence based physiotherapy. It's seen that some 75-80% of physiotherapy does not require 'hands-on' treatment and best practice often means setting a structured rehabilitation plan for the patient to carry out themselves under the guidance of a qualified physiotherapist. So physiotherapy is not just ‘hands on’ where a treatment session must involve manual therapy techniques or manipulation to obtain successful outcomes and being evidence / outcomes based in nature, video physiotherapy sessions support this approach extremely well.
Many NHS services now use the internet for online access or even the telephone to provide treatments and these include clinics for fractures, sleep problems and speech therapy to name a few. Physiotherapy is simply another service that converts extremely well to an online format and there is extensive research evidence to support this.
>>Video based sessions fully compliment other evidence based therapies including 'hands-on' treatments
>>PFO has unrivalled convenience with treatment at a time and place to suit you
>>Self managing patient care: You are in control of your own health
But don't worry, if we feel that you do need to see a physiotherapist or indeed other health professional in person, we will let you know during the initial appointment or later during treatment as appropriate.
Yes, cancellations are allowed subject to our cancellation policy (see link at the bottom of the page). To cancel a session simply open your booking confirmation email or one of the reminder emails and click 'Cancel your appointment' at the bottom of the email
If you need to move your appointment, simply cancel the existing session and re-book at the new date/time. You will need to pay for the new session but a refund for the cancelled appointment will be made automatically to your account.
Most people can wear normal everyday clothing as long as you are confortable and are able to show the injury area to your physiotherapist if required. For example, if you have a knee injury, shorts might be better than a pair of jeans. You will not be required to undress
For your convenience, you will receive and email reminder 48 hours then 24 hours before your appointment. One hour before your appointment the next reminder will be via email and SMS.
An active link to your personal session is contained in the booking confirmation email and in the automated reminder emails. Simply click the link to join your physio session
When connecting to the session, you will join the video call automatically after clicking the link provided to you in the appointment email. Please make sure your camera is given access if you are asked to allow access to your camera.
It's also good to make sure you have the latest version of your browser installed. Old browsers sometimes cause connection issues
whilst many people already have experience of using video whether it be at work on video conferences or at home with friends and family using Skype or Facetime, for some the idea of using video can be unsettling.
All we can say is the feedback has been wholy positive from those clients that were concerned about using video. Once connected, they quickly felt very much at ease and soon forgot about the technology and focussed on the physio session 100%. Even the most sceptical clients reported they were pleasantly surprised and would recommend the service to other people! It works really well...
If you are a new client, we will first listen to what you have to say. Along the way your physiotherapist will ask some relevant questions about your condition and often about your health in general. For example, it's useful to know about any surgery or whether you have an underlying condition such as diabetes.
If you are a returning client we will have your records from the previous visit. If the session is a continuation from previous sessions, then progress will be monitored and adjustments made as required to your treatment plan - for example if you are getting stronger, different exercises may well be more appropriate for your personal treatment plan. If you are a returning client with a new (different) issue, we will again listen to the history as we make the injury assessment.
Once your physio has determined the root cause of the problem, they will devise an exercise treatmant plan for you to follow and you may be advised that follow-up sessions will be of benefit.
On occasion, your physio may determine that online treatment is not be the best treatment pathway so you may be referred to your GP or another specialist
Yes, we record the session via video and audio. We do this for auditing and training purposes and your privacy is always respected
During your appointment your physio will have determined a treatment plan and given advice on how best to get you well again. At the end of the session your physio will send you an email with a link to the treatment plan online. Here you can look at the exercise programme and watch videos on how to complete the exercises correctly until they expire, usually within 6 weeks.
During your appointment your physio will have determined a treatment plan and given advice on how best to get you well again. At the end of the session your physio will advise whether you wooudl benefit from additional treatment sessions. Any follow-up sessions can be booked with the physio there and then or you can use the website to book follow-up appointments later.
3 days after your appointment you wil be sent and email to check that you were satisfied with your appointment. On occassion we may send a feedback survey which we hope you'd complete.
Using Physiotherapy is similar to using GP, docotors or Nurses in that we are all trained and qualified to a high standard. It's a degree-based healthcare profession with physios using their experience, knowledge and skills to improve a range of conditions associated with different systems of the body, such as:
> Neurological (stroke, multiple sclerosis, Parkinson's) Neuromusculoskeletal (back pain, whiplash associated disorder, sports injuries, arthritis)
> Cardiovascular (chronic heart disease, rehabilitation after heart attack)
> Respiratory (asthma, chronic obstructive pulmonary disease, cystic fibrosis).
> Physiotherapists work in a variety of specialisms in health and social care. Additionally, some physiotherapists are involved in education, research and service management.
Book to see a chartered physiotherapist with PhysioFast Online and you can be highly confident of their professional knowledge and skills. A chartered physiotherapist is a qualified member of their professional body, the Chartered Society of Physiotherapy (CSP).
Through this membership they have committed themselves to providing high quality services and protecting the quality of physical treatments. Chartered physiotherapists have:
> Registered and fulfilled the high standards of professional practice described by the Health and Care Professions Council
> Agreed to adhere to the CSP's Code of Professional Values and Behaviour, the CSP Code of Professional Values and Behaviour and work to the CSP Quality Assurance Standards
When not using PhysioFast Online, always ask your treatment provider if they are a qualified chartered physiotherapist.