Online physiotherapy for musculoskeletal (MSK) injuries and sports injuries

There is a specific requirements for all physios undertaking work for PhysioFast Online including references and specialist knowledge of musculoskeletal problems. We treat all types of injury from sciatica to lower back pain, tennis elbow to persistent pain.

We have a strong ongoing professional development programme to ensure we maintain the highest standard of care.

Katie Knapton, CEO, Founder - HCPC Reg PH44074 Physiotherapist

Katie is a chartered physiotherapist with over 25 years of musculoskeletal experience within the NHS and latterly in her own private practice in West Sussex.

Based in London, trained at Kings College then spent 2 years at Guys Hospital after which Katie specialised at St. Georges Hospital Tooting for 9 years working alongside Orthopaedic Consultants, running a team of physiotherapist in the busy hospital clinic setting.

Katie has been in private practice since 2002, is passionate about quality and ensuring people receiving accurate information about their specific conditions to determine the best course of management for optimal recovery. This is one of Katie's key drivers for building PhysioFast Online

Our online physios

 Karen Reay HCPC Reg PH39197 Physiotherapist 

 Since qualifying in 1988, Karen has worked extensively in both the NHS and the private sector. Gaining experience in a wide range of         musculoskeletal conditions in both sports and non-sports related areas. She has a special interest in the neck and lower back conditions and     enjoys incorporating clinical Pilates in to her treatments where applicable. Karen is also experienced in the area of hips, knees and shoulders   post injury or surgery. Her other area of clinical interest is in jaw pain and tempero-mandibular dysfunction. Outside of work Karen plays   Padel,  dances, joins in HIT classes and is learning Spanish.

 ​"Our goal is for online physio services to be considered the de facto way to access treatment, becoming the first stop for anyone needing physiotherapy or musculoskeletal advice" ​​ 



Elle Phillips - Operations Director

Elle ensures that PFO is working in an optimal manner with well ordered processes, protocols and strategic management. She implements guidelines and strategies to help things  run smoothly. Elle is in charge of  compiling and implementing business processes and motivating a team of enthusiastic and innovative Physiotherapists.  Elle has 17 years of business management within the healthcare industry and is proud to have won 5 customer service awards.  

Step 2: Review

Colette Ridehalgh, HCPC Reg PH45248 Physiotherapist Bsc, PhD 

Colette Ridehalgh is a Senior Physiotherapy Lecturer at the University of Brighton. She has been qualified since 1992 and worked in a number of settings both within the NHS, private practice and University. She has a special interest in helping people with nerve related musculoskeletal pain such as sciatica, carpal tunnel syndrome and neck/arm pain. She currently teaches Musculoskeletal Physiotherapy to undergraduate and postgraduate students. She has an MSc in Manipulative Physiotherapy and is a member of the Musculoskeletal association of Chartered Physiotherapists. She completed her PhD in 2014 exploring Straight Leg Raise treatment for individuals with spinally referred leg pain. She has published a number of peer reviewed articles, presenting this work at national and international conferences. 


1 to 2 weeks after you have started your personalised exercise programme it's best practice to book another session to check on progress, ensuring the exercises are being performed correctly and that you are on course for recovery. Sometimes we will adjust your exercise programme at this stage although that typically happens at stage 3


​​ Around 2 to 4 weeks after starting your tailored exercise programme,  an update is often beneficial  as your recovery progresses

Paula Robinson HCPC Reg PH64781 Physiotherapist 

Paula qualified as a physiotherapist in Auckland, NZ in 2002.  She has worked for over 17 years in both NHS and private settings.  She completed her Masters in Rehabilitation at St Georges University of London in 2009.  Paula has a keen interest in all musculoskeletal issues and a strong background in Women's Health.  In addition to treating people, Paula is also a qualified Veterinary Physiotherapist.

Step 3: Progression

Quality Matters

Step 1: Assessment & Diagnosis

4 Steps to Health: 

Chris Mercer- MSK Physiotherapy advisor for PFO, PFO Board Director

​Chris is a Consultant Physiotherapist and well known lecturer, he is also the Clinical lead for the Spinal Triage Clinic and the head of Research and Audit for Therapies within the NHS.

Chris is renowned for leading his peers in innovative and  evidence based initiatives. Chris has a key involvement with  the team at PFO. He works closely with regulatory affairs, clinical operations, and development within the business.

 About Us

Step 4: Final Follow- up
Assessment & Diagnosis

It's important to determine the nature of your problem so your first session will involve listening to you about the problem in order to determine the cause of your complaint. You will be given the best advice and a series of exercises to get you on the road to recovery.  Most conditions can be managed by our team of qualified physiotherapy specialists but should we feel the need, we will refer you back to your GP or even recommend you see a clinical specialist.

For the first appointment we recommend a session lasting 45 minutes 

Samantha Simmonds: HCPC Reg PH73301 Advanced Physiotherapy Practitioner

​Samantha qualified in 2005 in Physiotherapy, she also holds a masters in Neuromusculoskeletal Physiotherapy which she completed in 2017. Sam is an advanced practitioner within the NHS and has a desire to help all types of patients with Physical difficulties resulting from illness, disability, injury or ageing.

Marcus Wolf: HCPC Reg PH93949 Physiotherapist.

Marcus has been qualified since 2010 and has worked extensively within the NHS and Physio direct- (the NHS telephone triage service). Marcus has a love for MSK Physiotherapy (thats any muscle/ soft tissue or skeletal injury in layman's terms), Sports Rehab, Running and is the club Physio for Brighton Blues football team.

Marcus loves working with people and leads his team with Passion at the Western Sussex Hospital. 

Alex Floyd HCPC Reg PH50285 Physiotherapist 

Alex qualified in Physiotherapy at Curtin University (Australia) in 1993, during which time he coached and played tennis to a national level. He gained initial work experience over several years in hospitals and private clinics in Australia and the US.
Since 1997 Alex has specialised in musculoskeletal Physiotherapy. He has worked with elite level tennis, basketball and rugby players, including at the Hopman Cup international tennis in Perth and the Bupa Great Run series in the UK.
Alex completed his Master of Manipulative Therapy degree in Perth in 2001. He was involved with clinical physiotherapy teaching with Curtin University for several years and has published research on lower back pain in the international journal ‘Spine’.
Alex has a special interest in the management of lower back pain, particularly in those suffering from chronic pain. He also has extensive experience in the rehabilitation of sports injuries, and an interest in shoulder and knee injuries and those associated with racquet sports.

All are Physiotherapists are registered with both the the Health and Care Professions Council, the Physiotherapists equivalent to the GMC for Doctors, and the Chartered Society of Physiotherapists. The Physiotherapists have been chosen due to their clinical experience in musculoskeletal conditions gained from the NHS, private practice or from a variety of sports therapy settings.  All our Physios require a minimum 5 years experience of providing MSK physiotherapy

Final Follow-up

Typically 6 weeks into the treatment regime the problem will have improved considerably often to a point where you can maintain your health without the need for support from your therapist but do remember the healing process is still continuing. For some complex problems, people with persistent pain issues or those that are recovering from surgery, additional sessions may be required and your physiotherapist will be able to guide you on whether this is necessary

Online physio